Much like your home, the first impression of your business is often based on the cleanliness of your office – for both clients and employees. It is imperative to both clients and employees that your office is a safe and healthy environment and that the first impression received from the sight of the office is “this is a business that cares”. Expecting employees to maintain the cleanliness of the office is not feasible as they will not only not be able to maintain all of the tasks that a commercial janitorial company would be able to but doing so will also reduce their efficiency and production coming at a greater loss to the company than hiring a commercial janitorial company would cost.
Of course, business savvy executives are always looking to save money and cut costs, but we’ve also all heard the horror stories of how some less than honest cleaning companies or handymen have left behind low-quality work or stolen from the company. Access to your products, equipment, client’s personal and protected information, company information, employee’s personal belongings, and sometimes even money or gift cards that are left in the office make it is imperative to make sure you are hiring a highly qualified and trustworthy company for your office’s commercial janitorial cleaning.
Here are 3 important questions you should ask and consider before deciding to hire any commercial janitorial company to clean your office:
- How long have you been in business?
Let’s face it, cleaning supplies are relatively inexpensive and it’s not difficult for a budding “entrepreneur” to invest in some cleaning products, rags, a mop, and a broom and market themselves to companies as a commercial cleaning service. However, these enthusiastic entrepreneurs often flop out of the business pretty quickly because they don’t understand that there is much more than simply cleaning that goes into running a high quality commercial janitorial company and they do not invest in the specialized training they need. Asking this question will give you a good idea of how much experience the company has in the commercial janitorial cleaning industry and whether they have invested in themselves as a company through specialized training.
- What experience do you have? What types of clients have you worked with?
It is important for you to clarify that the company you are hiring does actually have commercial cleaning experience and not just residential cleaning experience, as the needs of each differ greatly. It is also important for you to make sure that the types of companies and offices they have worked with in the past are similar to your own and that they have the skills necessary to work with any specialized products or equipment you may have in your office. Asking this question can also give you an idea of the quality of the services offered by the commercial janitorial company because their current and past clients should be able to offer reviews for the company.
- What services do you provide?
It is extremely important that you remain skeptical and heed caution if the answer to this question is “We clean everything!” What does “everything” mean? Does the company understand the difference between cleaning and sanitizing? Are sanitation services included as well? These are good follow-up questions to ask if the company responds with “We clean everything!” A highly qualified and experienced commercial janitorial cleaning company should be able to give detailed and specific examples of the services they provide as an answer to this question. Be wary of someone who is willing to promise you the world without giving any specific details as support to deliver. You don’t want to end up with a company that is going to over-promise and under-deliver.